Hospitality

Tourism

Accommodation

Theory:

• Basic calculations.Cleaning equipment & materials.
• Customer care & principles.
• Different linen & bed coverings.
• Different floors & floor coverings.
• Health, hygiene, safety and security.
• Layout, services and facilities of organisation.
• Sectors of the Hospitality, Travel and Tourism Industry.
• Stock management.
• Telephone etiquette.

Practical:

• Deal with customers.
• Process incoming and outgoing telephone calls.
• Display Cultural Awareness in dealing with Customers & Colleagues.
• Maintain effective working relationships with other members of staff.
• Perform basic calculations and communicate verbally and non-verbally.
• Prepare beds and handle linen and bed coverings.
• Service toilets and bathroom areas.
• Service guest bedroom areas.
• Clean floors and floor coverings.
• Handle and store cleaning equipment and materials.
• Handle and dispose of waste.
• Maintain the housekeeping service.
• Maintain a safe and secure working environment.
• Conduct on-the-job coaching.
• Develop self within the job role.
• Source information about self-employment opportunities.
• Maintain customer satisfaction.
• Maintain the receipt, storage and issue of goods.
• Contribute to the identification of short term supply needs.
• Maintain the cleaning programme for own area of responsibility.
• Induct new staff to the workplace.
• Plan, organise & monitor work in own area of responsibility.
• Monitor and maintain health, safety and security.
• Maintain a preventative maintenance programme.
• Control and order stock.

Assessment:

•  Questionnaires on theory.
• Assignments on workplace implementation.
• Practical assessment on providing and maintaining all aspects of accommodation services in a lodge, hotel or guesthouse.

BOARD & LODGING

Our accommodation is of the highest standard.  We offer Wi-Fi to the students, full DSTV, a swimming pool (for those hot summer days), thatched chalets with their own bathrooms, a comfortable thatched lecture hall and all the modern conveniences.