Course Overview
Behind every great safari stands a lodge run to perfection. This programme trains students in professional housekeeping, guest service and accommodation operations for the eco-tourism industry — from small bed-and-breakfasts to premium safari lodges — taught hands-on, to the standard the industry actually demands.
This is a registered national qualification. It professionalises the accommodation industry, leads on to the Accommodation Services diploma, and provides articulation with the Gaming, Travel and wider Tourism industries.
Course Facts
- Qualification: National Certificate — Accommodation Services, NQF Level 2
- SAQA ID: 14110 — verify it directly with SAQA
- Duration: 45 weeks
- Location: on campus, Bandelierkop, Limpopo — practical training in real guest accommodation on the college’s working conservation reserve
- Assessment: theory questionnaires, workplace assignments, and practical assessment covering all aspects of accommodation services in a lodge, hotel or guesthouse
How We Teach It — Four Practical Pillars
- Professional Room Presentation & Housekeeping
Lodge-grade linen work and bed presentation; styling of throws, local textiles and cushions; and correct care of the surfaces lodges are actually made of — canvas, thatch, stone, timber and concrete. - Turndown Service & Guest Comfort
The late-afternoon room transformation: lighting, climate and insect netting ready before the guest returns; personalised welcome touches; and the discipline of detail — the small, invisible things done right that separate a good lodge from a great one. - Indoor–Outdoor Service & Deck Management
Safari hospitality does not stop at the sliding door: managing private decks and outdoor guest spaces — furniture, sunrise coffee service, binoculars in their place — together with the safety protocols that open-air hospitality in a Big Five environment demands. - Responsible Hospitality & Sustainability
Guests expect comfort; the environment demands restraint. Students learn to deliver both: locally sourced amenities, responsible water and energy use, and waste practices that meet the standards of modern eco-lodges.
Practical training takes place in real guest accommodation on the college’s working conservation reserve in Bandelierkop, Limpopo.
What You Will Study — Theory
- Basic calculations; cleaning equipment and materials
- Customer care and principles
- Different linen and bed coverings
- Different floors and floor coverings
- Health, hygiene, safety and security
- Layout, services and facilities of an organisation
- Sectors of the Hospitality, Travel and Tourism industry
- Stock management
- Telephone etiquette
What You Will Master — Practical
- Deal with customers; maintain customer satisfaction
- Process incoming and outgoing telephone calls
- Display cultural awareness in dealing with customers and colleagues
- Maintain effective working relationships with staff; induct new staff to the workplace
- Prepare beds; handle linen and bed coverings
- Service guest bedroom, toilet and bathroom areas
- Clean floors and floor coverings
- Handle and store cleaning equipment and materials
- Handle and dispose of waste
- Maintain the housekeeping service and the cleaning programme for own area of responsibility
- Maintain a safe and secure working environment; monitor and maintain health, safety and security
- Conduct on-the-job coaching; develop self within the job role
- Maintain the receipt, storage and issue of goods; control and order stock; contribute to identifying short-term supply needs
- Plan, organise and monitor work in own area of responsibility; maintain a preventative maintenance programme
- Source information about self-employment opportunities
How to Apply
Write to us through the Contact page or visit the college in Bandelierkop — we answer personally. Not ready to commit? Our free online course, Introduction to Animal Tracking, is a taste of how we teach: https://limpopowildlifeecocollege.com/courses/introduction-to-animal-tracking/